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sara
Senior Member
Posts: 166
Registered: 5-27-2008
Location: Grider Hill
Member Is Offline
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 posted on 5-27-2008 at 03:58 PM |
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Grider Hill Customer Service
Hello! My name is Sara and I am taking Suzanne's place here at Grider Hill Dock. I will be your Customer Service Representative and trying to
answer any questions or concerns that you have. I know things have been rough and I am here for you. I just got my email today so you are my first
priority, saras@griderhilldock.com or my phone number is 866-387-5501.
I am from Louisville and am learning the area and my new position. I am very excited and want to provide all of you with great customer service. I
know there are alot of issues and I may not be familar with everything but I am going to try my best, and I want to have a good relationship with
you!
Please feel free to contact me.
Sara
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Nervous_Wreck
Master Member
Posts: 4973
Registered: 8-21-2007
Location: Enon,Oh. / Al-1
Member Is Offline
Mood: Taxed Out !!
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![[*]](./images/xpsilver/default_icon.gif) posted on 5-27-2008 at 04:09 PM |
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Hi Sara,
Just want to welcome you aboard! It is a very great place to be. Wish you the best of luck.
When life sneeks up on you....so does time!!
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Rick Courtney
Senior Member
Posts: 291
Registered: 5-11-2004
Location: Frankfort, KY/Grider Hill
Member Is Offline
Mood: Trying To Relax
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| posted on 5-27-2008 at 05:05 PM |
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Sara: Saw you on the docks yesterday!! Best wishes & good luck in your new endeavor!!!!!
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DrNautica
Master Member
Posts: 3469
Registered: 10-21-2003
Location: SD
Member Is Offline
Mood: Proud of My Family - All of Them
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| posted on 5-27-2008 at 06:07 PM |
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Good Luck Sara.
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CapnRon
Master Member
Posts: 831
Registered: 9-10-2002
Location: Indiana
Member Is Offline
Mood: Grider Hill
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| posted on 5-27-2008 at 07:47 PM |
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Welcome and Good luck Sara.
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G.T./Grin&BareIt
Unregistered
Posts: N/A
Registered: N/A
Member Is Offline
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| posted on 5-27-2008 at 08:16 PM |
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Welcome Sara. Good luck with your position at GH. I hope you are a great success....
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Dream Maker
Member
Posts: 85
Registered: 8-31-2004
Location: Indianapolis, IN
Member Is Offline
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| posted on 5-27-2008 at 09:26 PM |
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Thanks Sara for your help week before last! You set me up with our GH permits/stickers. You did a great job! Welcome!
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birdee
Senior Member
Posts: 128
Registered: 11-30-2007
Location: River Rat
Member Is Offline
Mood: I dwell in the house of possibilities
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| posted on 5-28-2008 at 12:54 AM |
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Wishing you the best Sara. Good Luck. I would like to offer to help you in any way that I can however, I know in my heart you can do this. Hang in
there, K?
Suz
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KyAl98
Super Moderator
Posts: 2540
Registered: 9-11-2003
Location: Albany (Clinton Co.), KY
Member Is Offline
Mood: Love Summer!
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| posted on 5-28-2008 at 07:51 AM |
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Welcome !
Sara,
Let me be the first Mod to welcome you to the forum. (Can't believe I beat the Capt. again).
Best of luck in your new job. I also think you will find this forum to be a very useful tool.
Hate that eight mile drive home!
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Captain Bob
Master Member
Posts: 6953
Registered: 6-18-2002
Location: Always close by
Member Is Offline
Mood: Relaxing..
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| posted on 5-28-2008 at 11:46 AM |
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Welcome Aboard!
Welcome to the Forum, Sara.
May you have many happy productive days at GHD -and on this Forum.
(I would have welcomed you sooner but I have been waiting for KyAl98 to wake up this monring so he could beat me to it.)
Al, you have got to start getting up earlier.
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lakehappy
Junior Member
Posts: 39
Registered: 5-13-2008
Location: GHD
Member Is Offline
Mood: Irritated
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| posted on 5-28-2008 at 04:13 PM |
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Welcome to the forum and GHD Sara, wish you the best,
Want to ask a question, is it at all possible the Golf cart parking could be expanded alittle? If the parking spaces for the vehicles could be moved
back one space it would help tremendously.
We were down this past weekend and some lady was actually standing in a parking spot for her golf cart we asked her if we could park there she said
"no she was waiting for her husband to arrive with there golf cart" I thought how rude... 
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Modockin
Senior Member
Posts: 476
Registered: 6-20-2006
Location: GHD
Member Is Offline
Mood: Mr. Marine Assist - Move that houseboat!!
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| posted on 5-28-2008 at 05:01 PM |
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Read the other thread about golf carts on the county roads - they are going to ticket if they catch you driving down.
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lakehappy
Junior Member
Posts: 39
Registered: 5-13-2008
Location: GHD
Member Is Offline
Mood: Irritated
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| posted on 5-28-2008 at 05:22 PM |
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So we are not allowed to drive from the trailer park to the marina????
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sara
Senior Member
Posts: 166
Registered: 5-27-2008
Location: Grider Hill
Member Is Offline
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| posted on 5-29-2008 at 09:15 AM |
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May 28, 2008
I am asking Sara to post this for me.
As you now know, we have retained Miss Sara to act as GHD’s Customer Service Representative. As with Suzanne, there is a lot to learn, so we would
ask your continued patience. Suzanne, however, had already worked at GHD for some time before undertaking the Customer Service Role, while Sara has
not. Thus, there is even more knowledge for Sara to acquire, than Suzanne.
We realize that there was some “lag” time between Suzanne and Sara’s assumption of that role. We believe that it takes a particular personality to
deal with customers, one that is cheerful and willing to assist others, and all the aspects of a nurturing and caring person. Frankly, not everyone
is suited to this task. We believe that you will find that Sara, like Suzanne, possesses these attributes and that our search for the “right” person
will be justified.
Sara, like Suzanne, is responsible for multiple other office tasks, all of which she must also learn. I know from out past experience with all of
you, that you will give her your support.
Berta
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kigerman
Master Member
Posts: 812
Registered: 2-9-2007
Member Is Offline
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| posted on 5-29-2008 at 09:41 AM |
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Great job! I can't tell anything happened.
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DrNautica
Master Member
Posts: 3469
Registered: 10-21-2003
Location: SD
Member Is Offline
Mood: Proud of My Family - All of Them
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| posted on 5-29-2008 at 09:54 AM |
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| Quote: | Originally posted by sara
May 28, 2008
I am asking Sara to post this for me....
...We believe that it takes a particular personality to deal with customers, one that is cheerful and willing to assist others, and all the aspects
of a nurturing and caring person.
Frankly, not everyone is suited to this task....
Berta |
You know it Sister!
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sara
Senior Member
Posts: 166
Registered: 5-27-2008
Location: Grider Hill
Member Is Offline
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| posted on 5-29-2008 at 12:48 PM |
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I don't really know the answer to this. I know that parking is tight in the peak season. Whether giving up one auto parking space is feasible. I
will run this by Allen and see what his take on this is.
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Dockin my Pay
Senior Member
Posts: 310
Registered: 8-31-2004
Location: Indy/Grider Hill
Member Is Offline
Mood: lake dreaming
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| posted on 5-29-2008 at 04:22 PM |
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Is the Golf cart parking area like Handicap parking where they get front row spots? If so, why?
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ProVle
Master Member
Posts: 1352
Registered: 3-17-2005
Location: Taylor Mill Ky/GH dock
Member Is Offline
Mood: "fishin at the lake"
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| posted on 5-29-2008 at 05:32 PM |
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| Quote: | Originally posted by Dockin my Pay
Is the Golf cart parking area like Handicap parking where they get front row spots? If so, why? |
It is the area where the push carts are kept, on the narrow steep part of the top of the ramp. If two more vehilces parked there it would make it
diffucult to unload and load the push carts from there.
There is room for several Golf carts to park in this area thus opening up regular parking spots for other's.
Most of the boaters that stay on their boats park just one time until they leave, the cart people come and go thru the day.
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Brewski
Junior Member
Posts: 37
Registered: 7-21-2003
Location: West Chester, Ohio
Member Is Offline
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| posted on 5-29-2008 at 06:11 PM |
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Sara, welcome to the best Marina on the lake. Looking forward to your impact on the business. I'm sure it will be a positive one.
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sara
Senior Member
Posts: 166
Registered: 5-27-2008
Location: Grider Hill
Member Is Offline
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| posted on 5-30-2008 at 10:40 AM |
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April 29, 2008
I have asked Suzanne to post this for me. Sorry it was not sooner – out of town due to a son’s surgery.
To All Our Very Valued Customers and Our Outstanding Crew:
In our recent tornado winds and resulting damage, several things came to light that warrant comment.
Firstly, our installation of the early warning system proved to be a wise investment. We trust that those of you who are at GHD when the alarm
sounds, will take advantage of the fact that the lobby is open 24/7 and use this as a safe haven.
This office, (John, Brian, Kristin and myself) have long known that we were blessed with an outstanding crew. Warm and friendly, these Staffers have
proven their competence many times over. From this incident, we can now see the full measure of their dedication and courage. Again, our gratitude
to our staff.
We have now seen the extent of the service provided by our able Insurance broker, Mike Davis, of Davis and Associates. Upon learning of the damage,
he was willing to, immediately, drive to GHD, with cameras to assist our staff in assessing the damage. He arranged the fastest inspection by a
claims service that I have ever witnessed. His service is much appreciated.
And lastly, but certainly not least, to our Customers. Our heartfelt thanks for your cooperation and understanding in this serious time. Many of our
Customers worked with others to assist in preserving property, communicating with other customers and giving encouragement to our staff. You are
valued and appreciated.
Thank you all,
Berta
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Fountain42Cobra
Senior Member
Posts: 145
Registered: 6-19-2007
Location: On Grider Hill
Member Is Offline
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| posted on 5-30-2008 at 12:53 PM |
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| Quote: | Originally posted by sara
April 29, 2008
I have asked Suzanne to post this for me. Sorry it was not sooner – out of town due to a son’s surgery.
To All Our Very Valued Customers and Our Outstanding Crew:
In our recent tornado winds and resulting damage, several things came to light that warrant comment.
Firstly, our installation of the early warning system proved to be a wise investment. We trust that those of you who are at GHD when the alarm
sounds, will take advantage of the fact that the lobby is open 24/7 and use this as a safe haven.
This office, (John, Brian, Kristin and myself) have long known that we were blessed with an outstanding crew. Warm and friendly, these Staffers have
proven their competence many times over. From this incident, we can now see the full measure of their dedication and courage. Again, our gratitude
to our staff.
We have now seen the extent of the service provided by our able Insurance broker, Mike Davis, of Davis and Associates. Upon learning of the damage,
he was willing to, immediately, drive to GHD, with cameras to assist our staff in assessing the damage. He arranged the fastest inspection by a
claims service that I have ever witnessed. His service is much appreciated.
And lastly, but certainly not least, to our Customers. Our heartfelt thanks for your cooperation and understanding in this serious time. Many of our
Customers worked with others to assist in preserving property, communicating with other customers and giving encouragement to our staff. You are
valued and appreciated.
Thank you all,
Berta |
Is Suzanne back, glad to hear it if true, she is a good one!
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RE3
Master Member
Posts: 2135
Registered: 7-17-2003
Member Is Offline
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| posted on 5-30-2008 at 08:54 PM |
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Welcome aboard, Sara. Are all concerns/requests to be directed through you? The reason I ask is to make it as simple as possible to get an answer. For
example, if I have a question about something in the campground and a question about an indivdual slip, do I direct my concerns about both through you
or is there some kind of organizational plan with certain indivduals who can answer questions or address conerns directly? Thanks for a response.
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sara
Senior Member
Posts: 166
Registered: 5-27-2008
Location: Grider Hill
Member Is Offline
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| posted on 6-2-2008 at 01:48 PM |
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You can bring all of your questions and concerns to me, if I do not know I will find out for you.
Regarding the golf carts- Allen just returned from expanding that area- we did not take up any parking spaces. Golf carts are to park in designated
areas at the old ramp they are first come first serve. Parking spots are for vehicles, we provide an excellent shuttle service from 7am – 9pm just by
stopping at the desk or ship store we can have someone pick you up to go up or down the hill.
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lefty
Junior Member
Posts: 21
Registered: 2-17-2007
Member Is Offline
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| posted on 6-2-2008 at 02:50 PM |
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Will the shuttle service be available year round, 7 days a week?
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